Warranty and Returns

If you wish to return merchandise you must request a Return Merchandise Authorization. Please follow the guidelines and we will help you return or exchange the items fast and efficiently. However, due to the nature of the business of replacement parts you must act promptly to avoid losing the option the get a replacement or refund.

Authorized Returns

1.1  Dead on Arrival (DOA), Items Incorrectly Ordered (IIO), Items Incorrectly Shipped (IIS) and items that you wish to return for any other reason must be reported within 10 days from receiving the item to get a refund. You must obtain a Return Authorization Number with in the 10 days period or you will not be able to get a refund.

1.2  We reserve the right to test the product and confirm the defectiveness before issuing a refund or an exchange.

1.3  15% Restocking Fee applies to the following:
All items returned sealed (not opened.)

1.4  25% Restocking Fee applies to the following:
All opened items.

 

Unauthorized Returns

2.1  Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees.

2.2  Any items that have the serial number label removed that verifies the item to be an EESOURCE product will be refused refund or exchange.

2.3  Any items installed improperly are considered physically damaged and will be not replaced or refunded.

2.4  Any items defaced, physically damaged, non-functional due to user error or virus.

2.5  Any returns without a Valid RMA Number.

2.6  Any item after 10 days after an RMA number has been issued.

 

Shipping Charges

3.1  Customer is responsible for all shipping charges on return items. All related fees (shipping and return shipping fees) are non-refundable for all items

3.2  If we send you an incorrect item or the item is defective and you wish to get a replacement we will ship the item back to you via FedEx 3 Day Service at our expense.
 

Refunds

4.1  Allow up to 15 business days for all refunds to be processed.

4.2  Please note that your financial institution may take up to 30 days from the date we issue your credit to post it in your account.

Warranty

5.1  If an item proves to be defective within 30 days from the date of your invoice, we can assist with the repair or exchange of that item for you.

5.2   Refurbished, recertified, used, and Rebuilt Items are covered by a 30 day Warranty.
Defective products can only be exchanged for the same identical part number/ item.